Customer Testimonials
While driving to CA from Tennessee our 2003 Ford F250 broke down in Kingman so we decided to take it to Anderson Ford. First we thought we would check out new and used trucks to see if we just wanted to go that route or fix the truck we have. We found a used truck we liked and asked the salesman for the numbers on it. Without even knowing what was wrong with our truck they offered us $500 for it and said it was really just a favor to take it off our hands. Once they said this we laughed and ... Read More DealerRater - Jan 7, 2025
We tried to buy a used car from them and they would not come down on the price saying the had very little wiggle room took hours thought it was ridiculous.
But......
then we had service done on our F250 super duty a MAF sensor replacement.The sensor cost $198 per ford. Anderson charged us &281 for the part and for labor they charged $500. The book they use to determine labor hrs said .5 / or half an hour..." they said the charged $200an hr" that should have been $100 labor so with tax it would be under $350 total for the repair ... Read More DealerRater - Aug 6, 2024
I hate to do it, but I have never encountered such while trying to do business long distance.
I found a vehicle at Anderson online and reached out to inquire. I have a home in 2 states so I wanted to have the vehicle shipped to the state that I will be in at the time of delivery.
I provided my documentation and this is where it got strange. The salesman thought it strange that I wanted delivery in such a way and wanted to know why the two different addresses, I explained and thought it made perfect sense as I’... Read More DealerRater - Jun 7, 2024
Shady dealership…Buyers beware…. I was trying to buy a Hummer H3, it was recently acquired by the dealer. The price was already posted all over the web with a set price of 24,950.00. The salesman went MIA for several hours after going back and forth on getting my information. (They knew they were getting a lot of interest for the vehicle, so they do their typical waiting game)
They stated it hasn’t been through inspection, detailed and the basics like oil changed/tire rotation. They finally got in touch with me, told me the price is 29k plus a ... Read More DealerRater - Nov 7, 2023
I took in a perfectly running truck for them to check out oil leak $9000 later now my truck will not start and they cannot figure it out
In October 2022, we bought a 2018 Ford Raptor from a small car dealership. It had 75,000 miles on it. We bought an extended warranty with the truck. At the end of May/June 2023, the truck went into limp mode on my way home, from out of town. We had the truck towed to Anderson Ford Kingman. Lacie Korson, Assistant Service Manager handled all the details for getting the truck repaired. As it turned out, the engine had to be replaced! Since it is a Raptor, every thing is more expensive. We have the extended warranty through ASC Warranty. This company was the ... Read More DealerRater - Jun 27, 2023
30 July2022, I had an appointment for an oil change today at 1 pm. Arrived 5 minutes early, at 1:50 pm, I asked George the service writer if they were going to change my oil today, he said he was the only one here and do I want to take my car and leave. I told him that he was the one that made the appointment. Not me., The took my vehicle in at 2 pm, The service department leaves a lot to be desired, I actually think they have no customer service abilities. Harold Wages
Worst service department anywhere. Called to schedule a brake controller enable. Got transferred and then disconnected. Traveled to dealership to see if they could hook up scan tool to enable trailer brake controller it would take longer to walk to truck than do the job. Was told that they could make appointment but just to busy to help out a customer that purchased the truck from them new. Not the first time either. Like originally stated worst customer service in the service department anywhere. Clueless
I used this dealership for all my automotive needs. Both service and sales. UNTIL.. I went in recently to buy a used car. I spoke to a nice salesman and we were getting close to a sale. I was paying cash for the car and asked if he could have a tech just look at the timing belt and let me know it's condition as a used car has no warranty. He said he would ask. He brought the sales manager to me. This man was a rude, condescending jerk. He treated my wife and I like second class ... Read More DealerRater - Jan 19, 2022
Aaron was a wonderful person to work with. Very helpful and knowledgeable. We had a great test drive and was able to get us top dollar for our trade in. He is worth the 5 star rating.
Took my vehicle in for diagnosis of a audible noise emitting from the engine compartment. The service advisor briefly looked at the vehicle and concurred that the noise was indeed coming from the engine compartment. I left the vehicle with Anderson Ford for diagnosis and repair. A few days later I received a call letting me know that the car was ready for pick up. I asked the service advisor if the noise issue had been corrected and he responded" the mechanic didn't say anything about a noise" implying that the situation is solved. They said they ... Read More DealerRater - Mar 17, 2021
Purchased a used vehicle from Anderson Ford. They were happy to take my money. Now the thrill is gone. Never again. Customer service and satisfaction are not a priority at this dealership.
They will sell you a lemon with a warranty and lie about you being satisfied. I bought a 2020 explorer that is an absolute nightmare! It is the worst car I have ever owned. Anderson refuses to acknowledge or repair the problems. It is literally falling apart. They will not finish open repair orders or give complete repair documents on the car. They knew it was a lemon and sold it anyway.
They also changed the price of the car for financing. Took 1,500 off my down payment. Basically making it look like I gave them a free car. The contracts do ... Read More DealerRater - Dec 14, 2020
I purchased a used car from them , on the contract they promised me three free oil changes. Every time I try to use them refused
Ron Fultz in customer service. Promote! Only one mentioned Ford pass to help us save money. "Personalized service". Curtious and professional. Great assist to Anderson Ford.
Came in to have a timing belt changed because car was at a 100000 miles not having any issues t the car just wanted it replaced for precaution was told it would be just shy of a 1000 dollars which included a new water pump since they we're going to be in there rented a loaner car for a day then the next morning was told my car had no power and water reservoir was almost empty and before they did any work they wanted to do a pressure test to make sure there wasn't a bad head and it ... Read More DealerRater - Feb 7, 2020
My salesman Eugene O’Neill was very helpful. He was very friendly and liked her all the paperwork with me. He also followed up to make sure everything was A-OK
Great dealership friendly staff good selection of vehicles. Aaron Sevillano was awesome was in and out fast on purchase of my F350. Would highly recommend him
This, do Over was a Home Run ! Wife, and I love our car and overall whole experience !Aaron Sevillano was fantastic Anderson Ford Bullhead City
Careful with these guys. They tell you the sales staff work on salaries and receive no commission. Then they push the extended warranties that they do get commissions for and glide over them in the explanation of charges. I read the whole thing after making the purchase. Had I read it at the dealership it would have taken hours. In my opinion it isn't worth it. They also neglect to tell you that if you change your mind you can cancel the extended warranty. If you do so within 30 days there is no charge. If you do so after 30 ... Read More DealerRater - Dec 26, 2018
I recently bought a car form Anderson Ford and I love the car! I found the car on Autotrader.com and wrote to Anderson Ford asking what the drive away price was and it was exactly what was advertised! The price they were asking was very good so I made the 300 mile journey to go see the car and when I arrived at Anderson Ford, everyone I met there was very helpful! So I took the car for a test drive and the car was awesome, so I bought it!
I would definitely recommend Anderson Ford to anyone looking to ... Read More DealerRater - Dec 3, 2018
Josh Fisk and Aaron Sevillano, these young men were very nice and went out of there way to help us and get what we needed on our truck.
Found the perfect vehicle for out needs. All of the people who helped us with our purchase were excellent at what they do. We would go back again.
The overall experience with Anderson Ford of Bullhead City was very quick and efficient. My entire visit consisting of 1 new truck being purchased and 2 vehicles being traded in was about 3 hours long which is pretty good considering all of the extra paperwork involved. They also had a great waiting area with tons of snacks and drinks and private little kids room which helped out a lot once my wife and son arrived with the 2nd trade in car.
Bought our 2017 Dodge Grand Caravan at Anderson in Bullhead City and had the great pleasure of working with Marisol Kenitzer and the friendly team there. Easy, no hassle, and fair pricing, and an overall great experience.
They didn't have the vehicle with the option I needed in stock, but they located one at a dealership 200 miles away and had it in Kingman for me the next day. I went into the dealership for service for my old vehicle but salesman Erik Vanvelzen put together such a great deal on a new 2017 Edge I walk out with a new vehicle! The whole staff is great to work with and I will be going back for my shop service and any of my new vehicle needs in the future. ron
It was a no pressure, friendly, and helpful experience. We enjoyed everyone involved and really appreciated their concern for what we were looking for and help in getting it done.
Me and my son David went to Anderson Ford out of the blue! Our old car had no air-conditioning! With the temps up in 120's, we said let's go try to get us a new car! Well..
WE DID IT!!!!!
Thank you to EVERYONE at Anderson Ford! Especially "HEATHER MOODY" our sales person!
She made us feel very comfortable and she went above and beyond to get us into a new car! She is great! Very down to earth woman! Understands very well what its like to be in our shoes!! Thank You Heather Moody! We Love ... Read More DealerRater - Jun 22, 2017
Just want to say I had a wonderful experience at Anderson Ford in Bullhead. Bought a beautiful 2017 Lincoln AND I want to say that Heather Moody WAS GREAT. Very helpful and very informed!! I recommend Anderson AND Heather very much!! Took care of all my needs and answered all my questions...which were many since I am a careful old goat. Ross Doyel Henderson Nev. PS Andersons good prices brought me down to Ariz.
We brought our truck in for the 100,000 mile tune up thinking it was the right way to do it. Bad choice. We always did all of our maintenance because of the horrible experiences our friends had plus my husband is a mechanic but I talked him into letting the dealer do the work this time. BIG MISTAKE!
We have never in the 43 years of driving a TRUCK, or vehicle for that matter, had one blow a spark plug. Not only did the spark plug blow it ripped the boot right out. One hundred for the boot and one spark plugs. ... Read More DealerRater - Apr 20, 2017
When I showed up Christopher Gonzalez Introduced himself to me and was very helpful in my choosing a pickup. While the paper work was being taken care of he stayed and visited with me. the other man ( I don`t remember his name ) found a different pickup for me. I was not happy with the color but I do like the pickup, and that's what counts. The paper work was handled in a very proficient manor.
Jimmy Fenster got us a perfect car for our needs, budget and price. He was a true pleasure to work with. I highly recommend him.
Purchasing my car was easier than I had thought. I dreaded the thought of all the paperwork yet I dealt with knowledgeable individuals that expedited the whole process and I was enjoying my new car in no time.
Everyone was great and friendly. Melford Stewart is a fantastic salesman who helped me find the perfect vehicle. They all worked together and my vehicle was in my driveway within 2 hours. They even drove it home for me. I would definitely recommend them. The loan was quick and painless with terms I was very happy with.
You people know your stuff, I would buy from you again, and I will let my friends know about your dealership as well. Thanks to you John Schalinske and Clint Holder.
Our experience in purchasing a 2015 F-150 XLT was exceptional, due to our sales associate Robin Ortiz! There was no pressure, no hassles, and her ability to take the time to show us options and answer questions and work with our schedule, were the reasons we purchased from Colorado River Ford - Lincoln in Kingman, AZ. Outstanding customer service all around. Smooth and easy. Thanks Robin and Shane!
Just purchased a new 2105 F150 from Colorado River Ford - it was easiest car purchase I have ever made! The salesman, Kevin Jones, was great to work with and was very knowledgeable about the truck and its features. The whole dealership was easy going and had a great "no pressure" attitude.
Informative and very helpful. Would do business with this company again. Had a great experience and am glad we choose to purchase for this Ford dealer
Great Customer Service! Jon Howell and the other employees were awesome and i absolutely love my new car. will recommend this dealership to my friends and family for a long time to come
Chuck Mote was great to work with and very knowledgeable, I did a lot of my dealing on the phone and computer, as I had a price from a different dealer and Chuck went the extra mile to get me a better deal
I gave a 5 star rating because my salesman Melford Stewart was AWESOME and helped me get the deal I was looking for! I would definitely recommend Mel and Colorado river ford to my friends.
We stopped at Colorado River Ford to look at a 2011 Dodge Ram we talked to Gary Lewis he showed us the truck test drive we decided we wanted it Gary Lewis started the paper work and about 2 1/2hrs we we own our way home all the personal we're very polite to us and Gary Lewis walked us through every step of the way Thank You Gary Lewis and Colorado River Ford Curtis & Betty Morrison
Salesperson Chuck Mote went above and beyond to locate just the right truck for me. He didn't try to upsell me or talk me into something other than exactly what I wanted.
I purchased a new vehicle from Kingman's Colorado river Ford and had the best car buying experience I've had in years. The sales staff, financing department and managerial staff were all doing their utmost to make sure I was happy and got a good deal.
Gary Lewis went the extra mile to ensure that Jerry and I were able to leave with a brand new 2016 Ford Fusion! We are so happy with the car. We have been doing business with Colorado River Ford since 1997 and would not go anywhere else. THANK YOU, GARY!
Everything was top notch the experience was outstanding Ryan Chan and John Schalinske were very easy to work with I would recommend Colorado River Ford to everyone!
Jon was very professional in his dealings with myself and my husband. I would definitely recommend my family and friends to Jon Howell if they are looking to purchase a new or used vehicle.
We have bought several vehicles from Colorado River Ford and John Schalinske and we are very happy with the sale. I think this was number 7 for us since 2007 and each time it is a better experience...thank you John... Gary and Nancy Pulliam
Brought car in for oil leak cost $500. Next day oil leak still there, they wanted $700. more to fix the same oil leak. I had to use a non Ford repair shop to get the oil leak fixed. Repair shop related that he doubts Kingman Ford even tried to fix the leak
This was the first time I had ever shopped for a vehicle on my own. Chuck Mote was very helpful, answered all my questions and helped me get into a great vehicle. I would very much recommend them to anyone looking for a vehicle.
John is very professional and worked to satisfy our needs and desires. He found the car my wife wanted with all the options. I will recommend John to all my friends
We took our old Lincoln in for service and ended up looking at cars. Sales rep James Molina came out to answer our questions, next thing we decided to buy a new car. James was a great help with what I wanted in a car.
I have purchased several vehicles from colorado river ford. Chuck Mote was the sales Rep I purchased my resent truck.He was very efficient in seeing what I wanted and guide my through all the paperwork. I am quite satified with my purchase and will seek him out if I decide to purchase another vehicle. Thank You very much,Earl Davy
Ronnie was, as always great to work with. He is full of energy and works hard to make the customer happy. I was very satisfied with my experience.
james molina and mike gonzalez were excellent i would recommend anyone to colorado ford people tell people who take care of them its a small town bullhead city thx
THANKS TO LEE FORTEY WE HAD AN EXELLENT EXPERIENCE BUYING OUR NEW 2015 LINCOLN MKZ HYBRID. HE LISTENED TO OUR NEEDS AND MADE EVERY EFFORT TO MAKE SURE WE WERE SATISFIED.
Jimmy Fenster is our salesperson and does a great job. This is the second car purchased from him and he is great to work with and has a great sense of humor too. All the staff was great to work with from Mike to Nate. Love My new car
I've been buying vehicles from Colorado river ford for ten years now. This past week I purchased a new f-150 from tony and chuck and they were awesome. Great customer service, easy to deal with and I got the truck I wanted. These guys are great. No place better around!
Outstanding ! Dealing with Colorado Ford through John Schalinske has been great this is my second vehicle and he is great to deal with. Bill yoder
Lee Fortey was extremely courteous and helpful. He listened to my concerns and found the perfect vehicle for my soon to be licensed teen. As a recent widow his help was just what I needed to make this a positive experience for me and my daughter.
Would rate at less then one star if I could!! Agreed on an out the door price for a new vehicle and then they tried the old trick of bumping up the price when I went to sign the sales contract. If you buy a car here please double check your contract before signing. The way they executed this makes me think this is a common practice at this dealership
Getting a new car can be stressful but at CRF it was painless. It almost felt like we were leaving something out. I'm so happy with my new purchase.
Lee Fortey did everything in his power to make sure we walked away with a car that day. Even with horrible credit. Ford dealers in the Bullhead City AZ area are very professional and was very curious to our needs. Advise to Ford detail your cars immediately so customer does not have to wait several days for their car.
I just bought a new F150 at Colorado River Ford in Kingman. The salesman, Ronnie Menesini, was great he explained all the accessories, warranties and the new features on the F150. The financing and paperwork was fast and easy. Great Experience. Thanks Ronnie.
My Salesperson was/is John Schalinske. My Dad had used him 3 yrs ago and had a good experience. My Dad has passed but I went looking for John. I introduced myself, said who my dad was and the first thing Jonh said was Red Ford Fiesta. John Schalinske gave me his condolences and the most POSITIVE car buying experience. John answered all my questions so that I would understand walked me thru the process, I never felt pressured. I wanted my new car to be Red and John and the Colorado Ford (Kingman) team worked hard ALL DAY to get ... Read More DealerRater - Jul 10, 2015
I am a customer experience expert, having worked in that field (CX) most of my adult life. I know how important the customer experience is to customer retention, repeat business and bringing in new business. These guys are 100% about the customer. The number one thing a customer wants is for the product purchase to be easy. Mel went out of his way to accommodate my every need, and found me the perfect car. I would not hesitate to recommend both the dealership and Mel to anyone thinking of buying a new or used vehicle.
The Management sucks at the bullhead city location they where very rude and disrespectful to me and my family. They were going to have us drive 4 hours for an appointment made on Saturday when someone had already put a deposit down on the car. They also still have the car on the website for sale when they already have a guy's money holding it for him
Very professional and were very quick at getting our car deal done with little hassleand would recommend to buy vehicles from them in the future
The Sale personal were professional and friendly. Anthony Borowiak and Charles Gross worked well as a team. Charles found my car and Anthony finalized the sale. All the personal at Colorado River Ford were very friendly and helped in every way I needed them to.
Very friendly environment, no pressure, and answered all my questions. My experience here was great and will highly recommend to friends and family. Was an overall 5 star company to go through.
Chuck Mote took very good care of me from the minute i walked in the door until I drove away in the vehicle I purchased, would buy from him and the dealership again.
Thank you for the great service.
Jon, Clint and Lori were all very friendly and helpful. Jon was not pushy and I felt he did a great job finding the truck I was looking for and for the right price. Clint answered all my questions and made me feel like Colorado River Ford was looking out in my best interest. I really appreciated Lori helping our Company get the registration exemption; this is amazing and will save the Company a lot of money in the future. Colorado River Ford was the first ones ever to let us know that the ... Read More DealerRater - Mar 6, 2015
Chuck Mote went above and beyond to get my deal done on my 2014 F-150. I would recommend Chuck to my friends looking for a new vehicle.
Just bought a 2015 Ford Escape from Colorado River Ford. John Schalinske was our sales rep. He was very helpful John took lots of time explaining everything about the car to us.It was a great experience I would recommend Colorado River Ford Kingman Thank you John Schalinske for making this such a great experience.
Just bought a 2015 Lincoln MKC! My sales rep was John Schalinske who was extremely knowledgeable, very straight forward, had all the time in the world for me, and answered all of my questions. He spent a great deal of time with me explaining all of the features of each vehicle I was looking at before and after the purchase. I was debating between a 2015 Escape Titanium and the Lincoln. He showed me several options and price ranges. He found a discount for me making the MKC very comparable to the Titanium financially and much more luxurious! I went back 2 days ... Read More DealerRater - Feb 3, 2015
I have had my car serviced at Colorado River Ford many times. Jason White has been extremely helpful in providing me with good information regarding what I need done and don't need done to my vehicle. He is very straight forward, dependable, friendly, and gets the job done!
This being my second new truck purchased from Colorado River Ford, I find myself returning because of the sales personnel, and no hassle. My salesman Jonathan Howell showed expert commutation and knowledge in my purchase. Thank you Jonathan Howell and Rodney Phillips. You are assets to Colorado River Ford. Wayne J Mozden
I just got one of the first 2015 Mustangs from Colorado River Ford. John Schalinske was my salesman. He provided excellent service. I would like to recommend him and Colorado River Ford to anyone who wants a Ford vehicle.
We had a great experience at the Colorado River Ford in Kingman, Az.. Our salesperson, Joe Roden was very knowledgeable about all the cars and Trucks. We drove a Ford Escape and the F150 Sport STX. We purchased the F150 and Joe Roden was very helpful with all the paperwork and questions we had for him and believe me I question him a lot. He explained to my husband all the function of the vehicle. My husband and I were very impressed. I would recommend anyone looking for a vehicle to go to Colorado River Ford in Kingman, Az. and ... Read More DealerRater - Oct 22, 2014
My husband and I felt very comfortable with our salesman, Ronnie Menesini. He listened to what we wanted in a vehicle, answered our questions, and did not try to sell us up on something that was more than we needed or could afford. He had a wonderful personality, great sense of humor, contagious energy, and positive attitude - all while maintaining his professionalism. Mike in the service department assisted in the completion of the sale, as well. This was a very pleasant shopping experience. We received a good trade-in for our Chevy truck and the financing was handled quickly - ... Read More DealerRater - Oct 20, 2014
I live in Vegas and have had horrible buying experiences before. Ron was so helpful and nice! Everyone I dealt with was very pleasant. I was unable to drive the 2 hours to Kingman to pick up my car the day that I purchased it, so they had a very nice lady deliver it to my home. This whole process went smoothly and I am very happy with my purchase! I love my new car and I would highly recommend this dealership!!
Excellent, Ryan Chan and Jon Howell took a personal interest in my purchase of my new truck, I cannot give enough phrase to the them for their help. Thank You
This is the worst dealer in the country ever!!!! I had placed an order on August 8th with Ryan Chan. The car was a 2015 Mustang 50th Anniversary limited edition. I also put a $1000 deposit. After a month, there was little to no communication. I emailed my salesman Chuck Mote, and I stated that there could be better customer service. Chuck replied and agreed with me. There are more email exchanges and I end up getting a phone call from Rodney Phillips. This guy is the worst manager ever. He had informed me that he isn't going to sell me ... Read More DealerRater - Sep 25, 2014
Very pleasant to deal with, make you feel your business is appreciated and are a valued customer. Would recommend this dealership and the personnel I dealt with whole heartedly. This is the second new F350 I have purchased from Colorado River Ford and couldn't more pleased on both occasions.
we have a excellent experice buying our new ford 150 truck Thank you to chuck mote to help with our new truck ofelia & miguel Mora
We were very pleased with the Customer Service we received at Colorado River Ford in Kingman, AZ. Our sales rep, Chuck Mote, was very friendly, helpful and personable. I would recommend Colorado Ford of Kingman and definitely Chuck Mote for anyone looking for first class service. Thank you.
These guys are the best, I was in a pickle, had a broke down car that I still owed an arm and a leg on. Tony B. was able to help me get into a new car with enough rebates to dig me out of negative equity on my old car. Nothing but good to say about my experience there. Definitely recommend heading over there for a new car!
This is the first used vehicle I have bought here but I have also bought 4 new vehicles thru this dealership. Ronnie knew what I wanted and needed this is the second vehicle I have bought as him being the salesman. I will continue to go to Colorado River ford in the future.
Everybody working here was especially friendly. I had Ronnie Menesini for a sales rep. and he was knowledgeable, friendly, and courteous. It was a good experience. Everything was done in good time and very smoothly. I would recommend Colorado River Ford Lincoln of Kingman to anyone looking for a vehicle. Thank You.
Give these guys credit. Wanted an inexpensive vehicle for our daughter (Courtney) with two pre-schoolers. Advised John Shalinski (sales rep) she only had X amount of money to spend. Car must have good fuel economy, big enough for them to use camping and low mileage. Pretty big order, however, only took several months before they found a vehicle our daughter could afford. A 2005 Ford Focus station wagon with only 50K miles. While they initially wanted more then Courtney could afford, was able to negotiate an affordable sale. Great deal, great service and Kudo's to Colorado Ford for going after ... Read More DealerRater - Jul 17, 2014
You don't like any thing type in this space So drew your conclusion. Sales did a good job and I Liked the cat. Ronnie did a good job.
Very friendly, quality work, comfortable waiting area with donuts and coffee, very knowledgeable, fast, didn't get my truck dirty and a free truck wash. Thank you
we get all our vehicles serviced at this dealer. This is due to the great friendly service we always receive from Barry as well as the service techs.
Rodney comes off as a con man, When i asked to talk to his boss he said he didnt have one , i asked if he owned the place he said no i then asked to talk to his boss, he transfered me to someone who works under him, Ryan who may be a manager but does not know the industry as well as he would like to pretend he will throw out statments he dosnt know are true are not. As long as liers ans cheats are allowed to work there i wouldnt recomend this place to my enamys
Got the car we wanted for nearly the price we wanted, and there was a lot of extra service including delivery which was outstanding. We will enjoy this 2006 Lincoln Town Car.
We are visiting the bullhead area and realized several days ago that our front tires were all worn on the inside so we contacted the nearest dealer and were told to come right in the same day. We were welcomed and consulted about the problem, told we needed new front tires before they could do an alignment or find out why the tires were worn the way they were, there was also a sound under our vehicle since the day we bought it that was explained to us as being just a noise that was normal, after we had a ... Read More DealerRater - Mar 9, 2013
I'm director of Access Tours, a non-profit tour organization that provides tours for people with physical disabilities. We use small buses that are basically Ford E450 vans and on several occasions we have needed either emergency service (one time the a/c compressor went south in August) or just needed routine service when passing through Kingman. Each time we were given priority sevice. Apparently, the management recognizes the value of good service, unlike all too many dealerships.