Frequently Asked Questions

Anderson Ford Kingman is a premier Ford dealership serving Kingman, Arizona and the surrounding communities. As part of the Anderson Auto Group, we are proud to offer a full range of automotive services including new and used vehicle sales, professional service and maintenance, genuine Ford parts and accessories, and comprehensive financing options. Our dealership is committed to providing exceptional customer service and building lasting relationships with our customers throughout Mohave County and beyond.

Anderson Ford Kingman is conveniently located at 3601 Stockton Hill Road, Kingman, AZ 86409. We're easily accessible from Highway 93 and serve customers throughout the region including Bullhead City, Lake Havasu City, Golden Valley, Chloride, and surrounding areas in Arizona, Nevada, and California. Our spacious facility features a modern showroom, fully-equipped service center, and a comprehensive parts department to meet all your Ford needs.

Our departments have convenient hours to serve you better:

Department	Monday - Friday	Saturday	Sunday
Sales	8:00 AM - 6:00 PM	8:00 AM - 6:00 PM	Closed
Service	7:30 AM - 5:30 PM	8:00 AM - 12:00 PM	Closed
Parts	7:30 AM - 5:30 PM	8:00 AM - 12:00 PM	Closed

We offer multiple convenient ways to reach us based on your needs:

• Main Phone: (928) 565-1922
• Sales Department: (928) 565-1926 - for new and used vehicle inquiries
• Service Department: (928) 565-1927 - to schedule service appointments
• Parts Department: (928) 565-1928 - for parts orders and inquiries
• Visit Us: 3601 Stockton Hill Road, Kingman, AZ 86409
• Online: Visit our website or connect with us on social media

Anderson Ford Kingman proudly serves customers throughout Northwestern Arizona and the surrounding tri-state area, including:

• Kingman, AZ
• Bullhead City, AZ
• Lake Havasu City, AZ
• Golden Valley, AZ
• Chloride, AZ
• Laughlin, NV
• Needles, CA
• And surrounding communities

Whether you're looking for a new Ford, need service on your current vehicle, or are searching for genuine Ford parts, we're here to serve you!

Anderson Ford Kingman offers an extensive selection of vehicles to meet every need and budget:

• New Ford Vehicles: Complete lineup including the latest Ford models
• SUVs & Crossovers: Escape, Edge, Explorer, Expedition, Bronco, Bronco Sport, EcoSport
• Trucks: F-150, F-250, F-350, F-450 Super Duty, Ranger, Maverick
• Cars: Mustang
• Electric & Hybrid Vehicles: F-150 Lightning, Mustang Mach-E, Maverick Hybrid, Escape Hybrid
• Commercial Vehicles: Transit, Transit Connect, E-Series vans, and commercial truck configurations
• Quality Used Vehicles: Certified Pre-Owned Ford vehicles and a wide selection of used cars, trucks, and SUVs from various manufacturers

Ford Certified Pre-Owned (CPO) vehicles are quality used Fords that meet strict certification requirements. Benefits include:

• Rigorous Inspection: Comprehensive 172-point inspection by factory-trained technicians
• Vehicle History Report: CARFAX Vehicle History Report included
• Warranty Coverage: 12-month/12,000-mile comprehensive limited warranty
• Powertrain Warranty: 7-year/100,000-mile powertrain limited warranty
• Roadside Assistance: 24/7 roadside assistance included
• Rental Car Reimbursement: Available during warranty repairs
• Eligibility Requirements: Vehicles must be less than 6 years old with under 80,000 miles

Ford CPO vehicles offer peace of mind and exceptional value!

You can explore our inventory in several convenient ways:

• Online: Browse our complete new and used inventory on our website 24/7 with detailed photos, specs, and pricing
• In Person: Visit our showroom during sales hours to see vehicles up close and take test drives
• By Phone: Call our sales team at (928) 565-1926 for personalized assistance
• Vehicle Finder Service: Can't find the exact vehicle you want? Submit a request and we'll locate it for you
• Custom Orders: Order a brand new Ford built to your exact specifications

Our inventory is updated daily with new arrivals!

Absolutely! We strongly encourage test drives to help you make an informed decision. You can schedule a test drive:

• Online: Use the convenient "Schedule Test Drive" feature on any vehicle page on our website
• By Phone: Call our sales department at (928) 565-1926
• Walk-In: Stop by during sales hours (subject to vehicle and staff availability)

When you schedule in advance, we'll have the vehicle ready and waiting for you. Bring your driver's license and we'll take care of the rest!

Yes! Anderson Ford Kingman regularly offers competitive pricing, manufacturer incentives, and exclusive promotional offers. Our specials include:

• New Vehicle Specials: Manufacturer rebates, special financing rates, and lease deals
• Used Vehicle Specials: Reduced pricing on select pre-owned vehicles
• Service Specials: Discounted maintenance packages and service offers
• Military & First Responder Discounts: Special pricing for those who serve
• Loyalty Programs: Incentives for returning Ford customers
• College Graduate Programs: Special financing for recent graduates

Visit our website's Specials page or call (928) 565-1926 to learn about current offers!

Our state-of-the-art service center offers comprehensive automotive maintenance and repair services:

• Routine Maintenance: Oil changes, tire rotations, multi-point inspections, fluid checks
• Brake Services: Brake inspections, pad and rotor replacement, brake fluid service
• Tire Services: New tire sales, mounting, balancing, alignments, tire repair
• Battery Services: Testing, replacement, and charging system diagnostics
• Engine Services: Diagnostics, tune-ups, repairs, and performance optimization
• Transmission Services: Fluid exchanges, diagnostics, and repairs
• Air Conditioning: A/C performance checks, recharging, and repairs
• Electrical Systems: Diagnostics and repairs for all electrical components
• Quick Lane® Services: Fast, convenient maintenance without an appointment
• Recall Services: All Ford safety recalls performed at no cost to you

Quick Lane® Tire & Auto Center is our convenient service option for customers who need fast, quality maintenance without sacrificing service excellence. Features include:

• No Appointment Necessary: Drive in during service hours for most routine services
• Fast Service: Most services completed while you wait
• All Makes & Models: We service all vehicle brands, not just Ford
• Competitive Pricing: Affordable rates on routine maintenance
• Expert Technicians: Same qualified technicians as our main service department
• Genuine Parts: Quality parts and fluids for your vehicle

Perfect for oil changes, tire services, batteries, brakes, and more!

Yes! All our technicians are highly trained and many hold Ford factory certifications. Our team includes:

• Ford-Certified Technicians: Extensively trained on Ford vehicles and technology
• ASE Certified Technicians: Industry-recognized ASE (Automotive Service Excellence) certifications
• Continuous Training: Regular updates on the latest Ford technologies and repair procedures
• Specialized Equipment: Factory-grade diagnostic tools and equipment

Your Ford receives expert care from professionals who know it best!

Scheduling your service appointment is quick and easy:

• Online: Use our convenient online scheduling tool on our website - available 24/7
• By Phone: Call our service department at (928) 565-1927
• FordPass™ App: Schedule service directly through the FordPass mobile app
• In Person: Stop by our service department during business hours
• Quick Lane®: No appointment needed for many routine services

We recommend scheduling in advance for complex repairs or if you need a specific date and time.

Yes! Ford Pickup & Delivery Service brings the dealership to you. This complimentary service includes:

• Convenience: We pick up your vehicle from your home or office
• Professional Service: Complete the necessary service at our dealership
• Safe Return: Deliver your vehicle back to you clean and serviced
• No Extra Cost: Complimentary service within our service area
• Easy Scheduling: Available for scheduled maintenance appointments

Call (928) 565-1927 to schedule your Pickup & Delivery service today!

Absolutely! Anderson Ford Kingman uses only Genuine Ford Motorcraft® parts for all repairs and maintenance. Benefits include:

• Perfect Fit: Engineered specifically for your Ford vehicle
• Quality Assurance: Manufactured to Ford's exact specifications
• Warranty Protection: Backed by Ford's parts warranty
• Optimal Performance: Maintain your vehicle's performance and reliability
• Value Retention: Help preserve your vehicle's resale value

Using genuine Ford parts ensures your vehicle continues to perform as it was designed to!

Anderson Ford Kingman's Finance Department offers comprehensive financing solutions for every situation:

• Traditional Auto Loans: Competitive interest rates for new and used vehicles
• Leasing Options: Flexible lease terms with various mileage packages
• Ford Credit Financing: Special rates and programs from Ford Motor Credit
• Credit Union Financing: We work with local and national credit unions
• Special Financing Programs: First-time buyer programs, military financing, college graduate programs
• Credit Rebuilding: Programs for customers looking to improve their credit
• Commercial Financing: Business vehicle financing and fleet programs

Our finance team works with multiple lenders to find the best option for your situation!

Yes! You can complete our secure online finance application from the comfort of your home:

• Secure Application: Your information is protected with bank-level encryption
• Quick Process: Takes just a few minutes to complete
• Fast Response: Receive a credit decision quickly
• No Obligation: Applying doesn't obligate you to purchase
• Pre-Approval Benefits: Know your budget before shopping
• Better Negotiating Position: Shop with confidence knowing your financing is arranged

Visit our Finance Center online to get pre-approved today!

Our Soft Credit Check allows you to explore financing options without impacting your credit score:

• No Credit Impact: Soft inquiries don't affect your credit score
• No SSN Required: Initial check doesn't require your Social Security Number
• See Your Options: Get an idea of potential rates and terms
• No Commitment: Absolutely no obligation to move forward
• Privacy Protected: Your information remains confidential
• Quick Results: See potential financing options in minutes

This is a great way to explore your options risk-free before making any decisions!

We work with customers of all credit backgrounds! Our finance team has extensive experience helping customers with various credit situations:

• Subprime Specialists: Relationships with lenders who specialize in challenged credit
• First-Time Buyers: Programs for those with limited credit history
• Credit Rebuilding: Opportunities to improve your credit through responsible financing
• Previous Bankruptcy: Options available for customers with past bankruptcies
• No Credit Rejection: We'll work hard to find financing for your situation

Don't let credit concerns stop you - call us at (928) 565-1926 to discuss your options!

The decision to lease or buy depends on your individual needs and circumstances:

Leasing Benefits:

• Lower monthly payments compared to purchasing
• Drive a new vehicle every few years
• Latest technology and safety features
• Minimal repair costs (covered by warranty)
• Lower down payment requirements

Buying Benefits:

• Build equity in your vehicle
• No mileage restrictions
• Freedom to customize your vehicle
• No lease-end charges
• Lower long-term costs

Our finance experts can help you evaluate both options and make the best decision for your situation!

Our Parts Department is open convenient hours to serve you:

• Monday - Friday: 7:30 AM - 5:30 PM
• Saturday: 8:00 AM - 12:00 PM
• Sunday: Closed

Call our Parts Department at (928) 565-1928 for parts availability, pricing, and to place orders.

Anderson Ford Kingman carries an extensive inventory of parts and accessories:

• Genuine Ford Motorcraft® Parts: OEM replacement parts for all Ford vehicles
• Ford Accessories: Factory-designed accessories including running boards, bed liners, tonneau covers, roof racks, and more
• Performance Parts: Ford Performance parts for enhanced capability and power
• Appearance Accessories: Styling accessories, wheels, exterior upgrades
• Interior Accessories: Floor mats, seat covers, cargo organizers
• Towing & Hauling: Hitches, wiring, towing accessories
• Maintenance Items: Filters, fluids, wiper blades, batteries
• Truck Accessories: Tonneau covers, toolboxes, bed liners, lift kits

Yes! We make ordering parts convenient:

• By Phone: Call (928) 565-1928 and our parts specialists will help you
• Online: Use our website's parts request form
• In Person: Visit our parts counter during business hours
• Fast Shipping: Parts can be shipped directly to you if needed
• Special Orders: We can order any Ford part not currently in stock

Our knowledgeable parts staff will ensure you get the correct parts for your vehicle!

Absolutely! Anderson Ford Kingman welcomes trade-ins of all makes, models, and conditions. Trading in your vehicle offers several advantages:

• Convenience: No need to deal with private party sales
• Lower Purchase Price: Trade value reduces the cost of your new vehicle
• Down Payment: Trade equity can serve as your down payment
• Potential Tax Savings: In Arizona, you only pay sales tax on the difference between purchase price and trade value
• Fast Process: Complete everything in one visit
• Fair Market Value: We provide competitive trade-in values

Getting an appraisal for your vehicle is simple:

• Online Value Tool: Use our trade-in value estimator on our website for an instant estimate
• KBB Instant Cash Offer: Get a firm offer from Kelley Blue Book through our website
• In-Person Appraisal: Bring your vehicle to us for a thorough inspection and detailed appraisal
• By Phone: Call (928) 565-1926 to discuss your vehicle

For the most accurate appraisal, bring your vehicle along with the title, registration, and any service records you have available.

Kelley Blue Book Instant Cash Offer provides a real, firm offer for your vehicle:

• Real Offer: Get an actual cash offer, not just an estimate
• Quick Process: Takes just a few minutes online
• Good for 7 Days: Your offer is valid for seven days
• Redeemable Here: Bring your vehicle to Anderson Ford Kingman to redeem
• No Purchase Required: Sell your vehicle even if you're not buying from us
• Trusted Source: Backed by Kelley Blue Book's reputation

Visit our website to get your KBB Instant Cash Offer today!

Having negative equity (owing more than your vehicle's value) is a common situation, and we can help:

• Roll Into New Loan: We can often roll negative equity into your new vehicle financing
• Manufacturer Incentives: Special offers may help offset negative equity
• Various Solutions: Our finance team will explore all available options
• Honest Assessment: We'll clearly explain your options and associated costs

Contact our sales team at (928) 565-1926 to discuss your situation and explore solutions!

FordPass™ is Ford's mobile app that connects you to your vehicle and our dealership:

• Remote Start: Start your vehicle remotely (on equipped vehicles)
• Vehicle Status: Check fuel level, tire pressure, and more
• Lock/Unlock: Remote door lock and unlock capability
• Vehicle Locator: Find where you parked your vehicle
• Schedule Service: Book service appointments directly through the app
• Rewards Program: Earn points for service visits and more
• Roadside Assistance: Quick access to roadside help

Download FordPass for free from the App Store or Google Play!

Yes! Ford Protect extended service plans provide coverage beyond your vehicle's factory warranty:

• Extended Coverage: Protection for thousands of vehicle components
• Multiple Plans: Various coverage levels to fit your needs and budget
• Nationwide Coverage: Service at any Ford dealership across the country
• Rental Car Reimbursement: Available with many plans
• Transferable: Can be transferred to a new owner, increasing resale value
• Peace of Mind: Protection against unexpected repair costs

Ask our sales or service team about Ford Protect plans for your vehicle!

Yes! We're proud to offer special pricing for those who serve our country and communities:

• Military Appreciation: Special pricing for active duty military, veterans, and retirees
• First Responder Recognition: Discounts for police, firefighters, and EMTs
• Stackable Incentives: Often combinable with other offers
• Family Members: Programs may extend to eligible family members

Contact our sales team at (928) 565-1926 to learn more about current military and first responder programs!

Absolutely! Anderson Ford Kingman has extensive experience serving commercial customers and fleet operators:

• Commercial Vehicle Specialists: Dedicated staff to help with fleet purchases
• Upfitting Services: Custom configurations for work trucks and vans
• Fleet Pricing: Competitive pricing for multiple vehicle purchases
• Business Financing: Commercial lending options
• Fleet Service: Priority service scheduling for fleet vehicles
• Full Ford Commercial Lineup: Transit vans, Transit Connect, F-Series Super Duty trucks, and more

Contact us at (928) 565-1926 to discuss your commercial vehicle needs!